Recently I needed to acquire an accessory for my Vicmarc VL300 lathe. After contacting all of the Vicmarc dealers in the U.S. together with all of the woodturning specialty houses with whom I was familiar, I had no success, the typical response being that the accessory I needed might be available in three to six months.
Then I discovered Ken Rude at Branches to Bowls. com in Canada. Ken is the Canadian Vicmarc dealer. I called and spoke directly with him - the accessory I needed was in stock - and in a matter of a few days I had the Vicmarc accessory I needed. To me, customer service is extremely important, and the service I received from Ken was outstanding and exceptional in every way. From my initial conversation - to timely updates regarding pricing and shipping - to follow up e-mails to assure on time receipt of my order, Ken’s service was fast, professional, personable, and customer oriented.
I could not have been more pleased. It is so good to have a supplier that is dedicated to providing quality Vicmarc equipment together with truly outstanding customer service.