I should thank you for your wonderful products and customer service. I've bought a few Vicmarc chucks and jaws from you and have had nothing but good experiences.
Gordon H
Shalimar, FL
Service I received from Ken was outstanding and exceptional in every way
Recently I needed to acquire an accessory for my Vicmarc VL300 lathe. After contacting all of the Vicmarc dealers in the U.S. together with all of the woodturning specialty houses with whom I was familiar, I had no success, the typical response being that the accessory I needed might be available in three to six months.
Then I discovered Ken Rude at Branches to Bowls. com in Canada. Ken is the Canadian Vicmarc dealer. I called and spoke directly with him - the accessory I needed was in stock - and in a matter of a few days I had the Vicmarc accessory I needed. To me, customer service is extremely important, and the service I received from Ken was outstanding and exceptional in every way. From my initial conversation - to timely updates regarding pricing and shipping - to follow up e-mails to assure on time receipt of my order, Ken’s service was fast, professional, personable, and customer oriented.
I could not have been more pleased. It is so good to have a supplier that is dedicated to providing quality Vicmarc equipment together with truly outstanding customer service.
Sincerely,
Kyle D. Opelika, Alabama.
Friendly, informative, customer friendly approach
I purchased a Vicmarc VL240 from “Branches to Bowls Ltd” in October, 2017. Negotiations, details, and agreements were all done long distance (phone and email). I was very pleased with Ken’s friendly, informative, customer friendly approach throughout the process (and since). Now I am enjoying an excellent lathe that is versatile, stable, powerful and precise! This workhorse runs for hours without any sign of heating...all sizes and types of wood keep changing shape...and I...enjoy!
...and I hum my theme song (from the Byrds)...”There is a season, turn, turn, turn...”
Norm M. Prince George, BC.
My VM-100 is by far the best!
I have chucks from all the major manufacturers, but my VM-100 is by far the best! I love that it is easy to use but more importantly its holding power!
Steve, Calgary, AB.
Ken goes way beyond
All my experiences with Ken Rude have been truly excellent. Ken is always helpful and this goes way beyond when you buy from him. He is always ready to answer questions, offer advice, and share his knowledge. I cannot recommend Ken Rude and Branches to Bowls highly enough. I just wish other companies gave the same level of service and support. Thank you, Ken.